Refund policy
Please note - our returns may take up to 28 days to process.
* Do NOT send any items back to us without an approved return authorisation
*Garments personalised with initials are not eligible for return or refund, as these are made to order and bespoke.
*If you wear or use the goods, you will lose your right to return the goods under our returns policy.
For more information please contact us on:
Each item must be in its original packaging (complete with barcode and item description label if applicable). Unless faulty, returns are only accepted if the garments are unworn. Labels must still be attached to garments. Items can only be returned within 28 Days of purchase.
Please enclose a copy of your returns form in the package (this can be downloaded once you have had your return request approved). We recommend that you send your parcel via royal mail and that you request a proof of postage certificate as we cannot be held responsible for items that fail to reach us without a proof of posting receipt.
We will endeavour to process all refunds within 10 days of receipt however at busier times such as Back to School/Start of Season/Start of University term, please allow up to 28 working days.
You will be notified by e-mail as soon as the refund has been processed.
Cancellations
If you would like to cancel your order or items within your order, please make sure you contact us before you receive the automated production email by emailing info@beuniforms.co.uk or call 01361 810304. Items that have already been personalised with a custom option cannot be cancelled.
Damaged or Missing Items
We must be notified of any damaged or missing items/orders within 4 days of the order being delivered/collected. After 4 days we cannot claim any missing parcels with the courier.
OUR RETURNS T&C's
You can shop in confidence knowing that you can return your items within 28 days, subject to the rules above. In the interest of hygiene, we are unable to offer refunds on gum shields or underwear (inc socks). BE Uniforms reserve the right to refuse a refund or exchange if we believe that the item has been worn or soiled through being incorrectly laundered, stained, damaged or torn by the wearer. Refunds will be credited by your original method of payment and will be processed within the 28 day processing period set out by BE Uniforms.
Refunds on goods are subject to them being returned back in a saleable condition, or in the event of faulty goods, subject to inspection and agreement by BE Uniforms.
In the event that you received free shipping by ordering over a certain value, if returning your goods takes you under that value, the standard delivery charge will be deducted from your refund.
In the unlikely event you receive a faulty or damaged item, we ask you to email info@beuniforms.co.uk within 28 days of delivery so that we can help to resolve the matter.
BE Uniforms will not be held liable for any lost or damaged parcels that are being returned to the warehouse. In the unlikely event that you receive items which were not what you ordered, which are damaged, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the items in question provided that you notify us of the problem by email to info@beuniforms.co.uk within 3 working days of delivery of the goods and return them to us, if we request you to. This does not affect your statutory rights.